Terms & Conditions

These terms and conditions regulate the Agreement between "you" the customer and The Larch Tree (hereinafter referred to as "TheLarchTree.co.uk")

All goods which appear for sale on the www.TheLarchTree.co.uk web site ("the web site") are advertised as invitations to treat, and no offer of sale shall be implied.

By placing an order with TheLarchTree.co.uk you are offering to purchase the goods detailed within that order, which TheLarchTree.co.uk may or may not accept at their sole discretion.

If an order is accepted, TheLarchTree.co.uk will send you an e-mail to confirm.

You undertake that all details you provide for the purpose of ordering or purchasing goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the costs of the products you are purchasing.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information, supplied by you during or after the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

If for any reason your credit card details are incorrect or there is not enough money in your account or for any other reason the order cannot be processed, TheLarchTree.co.uk will have right to rescind and upon their election to do so, the order will be cancelled.

If there are any changes to the details supplied by you, it is your responsibility to inform TheLarchTree.co.uk as soon as possible.

Your statutory rights are not affected by these terms and conditions.

LIABILITY

We attempt to ensure that the information available on the web site at any one time is accurate. However, TheLarchTree.co.uk assume no duty to update such information and cannot guarantee that it will be fault-free.

TheLarchTree.co.uk does not accept liability (except as set out below) for any errors and omissions in the presentation of goods on the web site and reserves the right to change information, specifications and descriptions of listed goods and products at any time. TheLarchTree.co.uk will, however, do its best to correct any errors and omissions as quickly as practicable after being notified of them.

TheLarchTree.co.uk does not make any warranty that the web site is free from infection by viruses or anything else that has contaminating or destructive properties.

TheLarchTree.co.uk will only be liable for loss (save in the case of death or personal injury in respect of which there is no limit) up to a maximum total of the price of the product purchased in respect of any claim.

The liability section applies only to the extent permitted by law and does not affect your statutory rights.

USE OF THE SITE CONTENT

The copyright, design rights and artwork on the web site belong to TheLarchTree.co.uk. All other intellectual property rights are reserved. This web site is for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer or sell any information obtained from this web site. You may only download to your personal computer for viewing purposes and print out a number of pages of this web site for your personal use.

Because of the nature of selling via the Internet and product variability, we cannot guarantee that the product colours will be of an exact likeness as seen or as described.

DELIVERY

Delivery in the UK Mainland is normally £4.50. Some larger items delivered to the following areas below may incur an extra delivery charge. If this is the case then a member of our customer services team will contact you to discuss the various options before the item is dispatched to you.

Areas which may incur an additional delivery charge

  • UK islands, e.g. Isle of Wight, Jersey etc.
  • Northern Ireland.
  • Parts of the Scottish Highlands.
  • Parts of Scotland.

In the instance that the product carries an additional charge to be delivered, a member of our customer services team will contact you before the item is dispatched. More details are available on this policy on our delivery page.

Many of our smaller products are dispatched via Royal Mail to the above areas and will still maintain the standard delivery status.

Somebody may  need to be present at the delivery address to take delivery of the order. If delivery is attempted by Royal Mail/Courier and nobody is able to take the delivery, a card will be left and the package will be returned to the sorting office to await redelivery instructions or collection. If the package is not redirected or collected within the allotted time the package will eventually be returned to us. In this case a missed-delivery fee of £4.50 may be charged.

Courier Delivery (Monday-Friday)
Heavy and high value orders will be delivered by a courier and must be signed for by an adult. If delivery is attempted by a courier and nobody is able to take the delivery, a card will be left and the package will be returned to the depot to await collection or redelivery instructions. A second attempt at delivery will be made and a card left if necessary. If the package is still not collected or redirected within the allotted time the package will eventually be returned to our warehouse. In this case a missed-delivery fee may be charged.

PRIVACY POLICY

TheLarchTree.co.uk takes the privacy of its customers seriously and is committed to the following policy: -

THE INFORMATION YOU PROVIDE

In using the TheLarchTree.co.uk web site you will be asked at various stages to provide us with information about yourself, about the person for whom you are purchasing a gift and your financial details needed to process payment for the goods you order. This will predominatly take place in the 'check out' procedure. The only information collated will be that to allow TheLarchTree.co.uk to process your order. You will also be asked for infomation about yourself when you are registering. This information will be collated in an online form.

We do not sell, trade, or rent your personal information to third parties.

CONSENT

By disclosing information to us in using this web site, you consent to the collection, storage and processing of that information by TheLarchTree.co.uk in the manner as set out in this policy.


Cancellations

If you wish to cancel an order please contact our Customer Services Team on 015395 36275. If your goods have been despatched before cancellation you will be liable for the costs of returning the unwanted items.
This returns policy does not affect your statutory rights.